Terms of Service

Effective Date: January 2025

1. Acceptance of Terms

By accessing or using Store Performance Doctor AI ("Service"), you agree to be bound by these Terms of Service ("Terms"). If you disagree with any part of these terms, you may not access the Service.

2. Description of Service

Store Performance Doctor AI provides automated auditing and optimization recommendations for Shopify stores through:

  • AI-powered store health analysis
  • Performance optimization recommendations
  • Revenue impact calculations
  • One-click fix generation
  • Ongoing monitoring and alerts

3. User Accounts

3.1 Account Creation

  • You must connect your Shopify store to use our Service
  • You are responsible for maintaining account security
  • You must provide accurate and complete information
  • One account per Shopify store

3.2 Account Responsibilities

  • You are responsible for all activities under your account
  • You must notify us immediately of any unauthorized use
  • You may not share your account credentials
  • You may not create multiple accounts to circumvent usage limits

4. Subscription Plans and Billing

4.1 Plan Types

  • Free Plan: 1 audit per month with basic features
  • Pro Plan: $15/month for unlimited audits and premium features
  • Agency Plan: $49/month for multiple stores and advanced features

4.2 Billing Terms

  • Subscriptions are billed monthly in advance
  • All fees are non-refundable except as stated in our Refund Policy
  • Prices may change with 30 days notice
  • Failed payments may result in service suspension

4.3 Automatic Renewal

  • Subscriptions automatically renew unless canceled
  • You may cancel anytime through your account dashboard
  • Cancellation takes effect at the end of the current billing period

5. Acceptable Use Policy

5.1 Permitted Use

  • Use the Service only for legitimate business purposes
  • Comply with all applicable laws and regulations
  • Respect intellectual property rights

5.2 Prohibited Activities

  • Reverse engineering or attempting to extract source code
  • Using the Service to harm, threaten, or harass others
  • Transmitting malware, viruses, or harmful code
  • Attempting to gain unauthorized access to our systems
  • Reselling or redistributing our Service without permission
  • Using automated tools to scrape or abuse the Service

6. Data and Privacy

6.1 Data Collection

  • We collect data necessary to provide our Service
  • See our Privacy Policy for detailed information
  • We access your Shopify store data only as needed for audits

6.2 Data Security

  • We implement industry-standard security measures
  • We encrypt sensitive data in transit and at rest
  • We do not sell your personal data to third parties

7. Intellectual Property

7.1 Our Rights

  • We retain all rights to our Service, technology, and content
  • Our trademarks, logos, and branding are protected
  • Our audit algorithms and AI models are proprietary

7.2 Your Rights

  • You retain ownership of your store data
  • You grant us limited rights to process your data for service delivery
  • You may export your data at any time

8. Service Availability

8.1 Uptime

  • We strive for 99.9% uptime but do not guarantee continuous availability
  • We may perform scheduled maintenance with advance notice
  • We are not liable for downtime due to circumstances beyond our control

8.2 Service Changes

  • We may modify, update, or discontinue features with notice
  • We may add new features or services
  • Significant changes will be communicated in advance

9. Disclaimers and Limitations

9.1 Service Disclaimers

  • Our recommendations are suggestions, not guarantees
  • Revenue impact estimates are projections based on industry data
  • You are responsible for implementing changes to your store
  • We do not guarantee specific business outcomes

9.2 Limitation of Liability

  • Our liability is limited to the amount paid for our Service
  • We are not liable for indirect, consequential, or special damages
  • We are not responsible for loss of profits, data, or business opportunities

10. Indemnification

You agree to indemnify and hold us harmless from any claims, damages, or expenses arising from:

  • Your use of our Service
  • Your violation of these Terms
  • Your violation of any third-party rights
  • Any content you submit through our Service

11. Termination

11.1 Termination by You

  • You may terminate your account at any time
  • Data export is available for 30 days after termination
  • No refunds for partial months

11.2 Termination by Us

  • We may terminate accounts for Terms violations
  • We may suspend service for non-payment
  • We will provide reasonable notice when possible

12. Governing Law

These Terms are governed by the laws of India without regard to conflict of law principles. Any disputes will be resolved in the courts of Pune, Maharashtra, India.

13. Changes to Terms

We may modify these Terms at any time. We will notify users of material changes via email or Service notification. Continued use after changes constitutes acceptance of new Terms.

14. Contact Information

For questions about these Terms, contact us at:

  • Email: legal@fixnocode.com
  • Website: https://fixnocode.com/contact