1. Refund Eligibility
1.1 30-Day Money-Back Guarantee
- New subscribers to Pro or Agency plans are eligible for a full refund within 30 days
- Refund applies to the first billing cycle only
- Account must be in good standing with no policy violations
1.2 Qualifying Conditions
- Service does not perform as described
- Technical issues prevent normal use of features
- Dissatisfaction with service quality or results
2. Non-Refundable Scenarios
2.1 Usage-Based Restrictions
- Accounts that have exceeded reasonable usage limits
- Abuse of our Service or violation of Terms of Service
- Requests made after 30 days from initial subscription
2.2 External Circumstances
- Changes to Shopify's API affecting our Service
- Issues with your Shopify store preventing audits
- Third-party service interruptions beyond our control
3. Refund Process
3.1 How to Request
- Contact support at support@fixnocode.com
- Include your account email and reason for refund
- Provide specific details about issues encountered
3.2 Processing Timeline
- Refund requests reviewed within 2 business days
- Approved refunds processed within 5-7 business days
- Refunds issued to original payment method
3.3 Account Status
- Refunded accounts are downgraded to Free plan
- Access to paid features ends immediately upon refund
- Historical audit data remains accessible
4. Partial Refunds
4.1 Pro-Rated Refunds
- Not applicable for monthly subscriptions
- Annual subscriptions may qualify for pro-rated refunds
- Calculated based on unused months of service
4.2 Service Credits
- May be offered in lieu of cash refunds
- Applied to future billing cycles
- Non-transferable and expire upon account closure
5. Billing Disputes
5.1 Unauthorized Charges
- Report unauthorized charges within 60 days
- We will investigate and reverse confirmed unauthorized charges
- Cooperation required for dispute resolution
5.2 Payment Provider Disputes
- Disputes through payment providers (Stripe, Paddle, etc.) are discouraged
- Contact us directly for faster resolution
- Chargebacks may result in account suspension
6. Service Interruptions
6.1 Extended Downtime
- Service credits for confirmed downtime exceeding 24 hours
- Credits calculated based on percentage of monthly fee
- Automatic application to next billing cycle
6.2 Feature Limitations
- Temporary removal of features does not qualify for refunds
- Alternative solutions or service credits may be provided
- Advance notice given when possible
7. Subscription Changes
7.1 Upgrades
- Immediate access to upgraded features
- Pro-rated billing for plan differences
- No refunds for voluntary upgrades
7.2 Downgrades
- Changes take effect at next billing cycle
- No refunds for current billing period
- Feature access removed immediately upon downgrade
8. Contact for Refunds
8.1 Support Channels
- Email: support@fixnocode.com
- Help Center: https://fixnocode.com/help
- Expected response time: 24-48 hours
8.2 Required Information
- Account email address
- Subscription details and payment method
- Detailed reason for refund request
- Screenshots or documentation of issues (if applicable)
9. Refund Limitations
9.1 Maximum Liability
- Refunds limited to amounts actually paid
- No compensation for consequential damages
- No refunds for third-party services or integrations
9.2 Final Decisions
- Refund decisions are made at our sole discretion
- Repeated refund requests may result in account restrictions
- Abuse of refund policy may lead to account termination
10. Changes to Refund Policy
We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting. Continued use of our Service constitutes acceptance of changes.
11. Legal Rights
This Refund Policy does not affect your statutory rights under applicable consumer protection laws. In some jurisdictions, you may have additional rights that cannot be waived.