1. Information We Collect
1.1 Account Information
- Shopify store domain and basic store information
- Email address and contact details
- Billing information (processed securely through payment providers)
1.2 Store Data
- Product information, themes, and store configuration
- Performance metrics and analytics data
- Customer behavior data (aggregated and anonymized)
1.3 Usage Data
- How you interact with our Service
- Feature usage and preferences
- Error logs and performance data
1.4 Technical Data
- IP address and browser information
- Device type and operating system
- Cookies and similar tracking technologies
2. How We Use Your Information
2.1 Service Delivery
- Perform store audits and generate recommendations
- Calculate health scores and revenue projections
- Provide customer support and technical assistance
2.2 Service Improvement
- Analyze usage patterns to improve our algorithms
- Develop new features and functionality
- Conduct research and analytics
2.3 Communication
- Send audit reports and service notifications
- Provide customer support responses
- Share product updates and relevant information
2.4 Legal Compliance
- Comply with applicable laws and regulations
- Respond to legal requests and prevent fraud
- Protect our rights and the rights of others
3. Information Sharing
3.1 We Do Not Sell Your Data
- We never sell personal information to third parties
- We do not share individual store data with competitors
- We maintain strict confidentiality of your business information
3.2 Limited Sharing
- Service Providers: Trusted partners who help deliver our Service
- Legal Requirements: When required by law or to protect rights
- Business Transfers: In case of merger, acquisition, or sale
- Aggregated Data: Anonymized, non-identifiable industry insights
4. Data Security
4.1 Security Measures
- Industry-standard encryption for data in transit and at rest
- Secure access controls and authentication
- Regular security audits and monitoring
- Compliance with relevant security standards
4.2 Shopify Integration
- We use official Shopify APIs with secure OAuth authentication
- We access only the minimum data necessary for our Service
- We comply with Shopify's privacy and security requirements
5. Data Retention
5.1 Account Data
- Retained while your account is active
- Deleted within 30 days of account closure
- Anonymized data may be retained for analytics
5.2 Audit Data
- Historical audits retained for service continuity
- Personal identifiers removed after account closure
- Aggregated insights may be retained indefinitely
6. Your Rights
6.1 Access and Control
- View and download your data through your account
- Update or correct your information
- Delete your account and associated data
6.2 Data Portability
- Export your audit history and reports
- Receive data in standard formats
- Transfer data to other services
6.3 Communication Preferences
- Opt out of marketing communications
- Choose notification preferences
- Control cookie and tracking settings
7. International Data Transfers
Your information may be processed in countries other than your own. We ensure adequate protection through:
- Standard contractual clauses
- Privacy Shield or similar frameworks
- Other approved transfer mechanisms
8. Children's Privacy
Our Service is not intended for children under 16. We do not knowingly collect personal information from children. If we become aware of such collection, we will delete the information promptly.
9. Cookies and Tracking
9.1 Types of Cookies
- Essential cookies for Service functionality
- Analytics cookies to understand usage patterns
- Preference cookies to remember your settings
9.2 Cookie Control
- You can control cookies through browser settings
- Some features may not work with cookies disabled
- Third-party analytics tools may use their own cookies
10. Changes to Privacy Policy
We may update this Privacy Policy to reflect changes in our practices or applicable law. We will notify you of material changes via email or Service notification.
11. Contact Information
For privacy-related questions or requests, contact us at:
- Email: privacy@fixnocode.com
- Website: https://fixnocode.com/privacy
- Address: Baner, Pune, Maharashtra 411045, India